Creating a Support Request – GoFlexAMS

To create a support request for the GoFlexAMS System, click the button above.
- Create a bookmark for this page by pressing "Ctrl+D" so you can easily get back to these instructions in the future.
Creating an account is not necessary, however it is recommended so that you can easily view the status and updates to current and past tickets.
- *Note* If you choose not to create an account, please enter your email address assigned by your organization, such as "johndoe@organization.org".
Please include all relevant information regarding the issue so that our team can diagnose and resolve the issue as quickly as possible.

Getting Form ID

Form IDs can be located in one of two places on all forms. One option is to right-click in any open space on the form, which will be open a small box with form information.

The other option for locating Form IDs is at the bottom right corner of the form.
- - - Example: "(IMC) 01: Client Identifying Information (938)"; 938 is the Form ID.

If applicable, please include the Client ID of the selected client when the issue occurred.

File attachments (screenshots, spreadsheets, etc.) can be submitted with support requests to further detail the issue if necessary. For example, you may want to include a screenshot to show exactly what occurred at the time of the issue.

Windows Users
Mac Users
- After taking the screenshot, save it to somewhere on your computer such as the Desktop and you can now upload it to the support request using the "Add File" button.